About Technology Services

  • The Technology Services Department is responsible for the development, support and implementation of the District Technology Plan. This includes end user support, overall network and infrastructure support, educational technology mentoring and support, student data management for required reporting, curriculum/school based software implementation and support, data services, web services, backup/recovery/archiving, voice services, network security, and District technology policies. 

Technology Assistance

  • Things to Do Before Contacting Tech Support
     
    • Shut down your computer and restart it.
    • Check all cables, making sure they are in the right slot and fit snugly.
    • Gather some information about your computer before calling for help. What applications were open when the problem occurred? What was the exact error message? What were you trying to do?
     
    How to Contact Tech Support
     
    Create a Help Ticket 
    Call the help desk - 602.629.6422
     

Contacts

  • Technology Support Help Desk
    602-629-6422 
     
    Interim Director of Technology Services
    Dr. Nan Williams
    nwilliams@balsz.org
    602-629-6424
     
    Network Engineer
     
    602-629-6425
     
    Technology Instructional Coach
    Lindsey McCaleb
    lmccaleb@balsz.org
    602-629-6431
     
    SAIS Support Specialist (Synergy)
    Rachel Rowe
    rrowe@balsz.org 
    602-629-6435
     
    Technology Support Technician
    Myra Romero
    mromero@balsz.org
    602-629-6421
     
    Technology Support Assistant
    Karen Montalvo
    kmontalvo@balsz.org
    602-629-6722 or 602-629-6922
     
    Technology Support Assistant
    Tammy Smith
    tsmith@balsz.org
    602-629-6522 
     
    Technology Support Assistant
    Nick Brubaker
    nbrubaker@balsz.org
    602-629-6622 or 602-629-6522