About Technology Services
The Technology Services Department is responsible for the development, support and implementation of the District Technology Plan. This includes end user support, overall network and infrastructure support, educational technology mentoring and support, student data management for required reporting, curriculum/school based software implementation and support, data services, web services, backup/recovery/archiving, voice services, network security, and District technology policies.
Things to Do Before Contacting Tech Support
How to Contact Tech SupportCreate a Help Ticket
- Shut down your computer and restart it.
- Check all cables, making sure they are in the right slot and fit snugly.
- Gather some information about your computer before calling for help. What applications were open when the problem occurred? What was the exact error message? What were you trying to do?
Call the help desk - 602.629.6422
Technology Support Help Desk602-629-6422Interim Director of Technology ServicesDr. Nan Williamsnwilliams@balsz.org602-629-6424Network Engineer602-629-6425Technology Instructional CoachLindsey McCaleblmccaleb@balsz.org602-629-6431SAIS Support Specialist (Synergy)
Rachel Rowerrowe@balsz.org602-629-6435Technology Support TechnicianMyra Romeromromero@balsz.org602-629-6421Technology Support AssistantKaren Montalvokmontalvo@balsz.org602-629-6722 or 602-629-6922Technology Support AssistantTammy Smithtsmith@balsz.org602-629-6522Technology Support AssistantNick Brubakernbrubaker@balsz.org602-629-6622 or 602-629-6522